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Important information for a trouble-free holiday in the Dolomites

Read more about the booking and cancellation conditions, the services included and the services offered by the Vigilerhof in the Sciliar area.

Arrival and departure

On the day of arrival, you can check into your room from 15:00. If you arrive earlier, we can store your luggage for you. If you are unable to arrive in time for dinner (by 20:00), please let us know in advance. On the day of departure, your room will be available until 10:30.

How to pay

Payment: We prefer cash payment for orders up to €4,999.99. However, we accept the following credit cards: Visa, Mastercard, Eurocard, Carta Si.

Prices

- Prices are per person per day including half board

- Local tax: €3,50 per person (from 14 years) per day

- Prices for children: Children from 0-3 years are free of charge

Summer: 4-8 years (€62), 9-14 years (€87)

Winter: 4-8 years (€62), 9-14 years (€87)

15 years and over: full adult price

Supplements

- Single supplement on request

- Bed and breakfast: Deduction of €15 from half board price

- Pets: €25 per day without food

Included services

- Half board

- Extensive breakfast buffet until 10.30 a.m.

- 5-course evening menu

- Fresh salad platter with assorted salads and dressing, served at table

- Culinary theme evenings

- Vegetarian, vegan (+€10 supplement per person per day), lactose-free and gluten-free meals on request

Health & wellness area

- Solar heated outdoor pool (also open in winter)

- Finnish sauna

- Herbal bio sauna

- Outdoor sauna made from Swiss stone pine wood

- Turkish bath

- Relaxation rooms with relaxing area, infrared loungers and waterbeds

- Lawn for sunbathing (in summer)

- Beauty products for skin and hair in your bathroom

- Bathrobe (2 bathrobes per room), towels and slippers during your stay

- Hair dryer in your room and in the Health and Spa area

General Information

- Daily "Morning Post" with tips for walks and excursions, weather forecast, holiday events in Siusi allo Sciliar

- Washing and drying service for clothes (extra charge)

- Free Wi-Fi throughout the hotel

- Garden and terrace for relaxation

- Playroom for children

- Outdoor playground

- Free parking in front of the hotel

- Underground car park with direct access to the hotel (€12)

- Bus stop in front of the hotel and shuttle bus to the Alpe di Siusi every 30 minutes

- Distance from the hotel to the Seiser Alm cable car approx. 1,5 km

In summer

- "Active" programme every week: 4 cycling tours and trekking

- Tips and advice for individual walking and cycling tours at reception

- Lockable bike room

- Partner hotel of the St. Vigil-Seis/Siusi Golf Club, only one minute by car from the Vigilerhof

- 20% discount on green fees and guaranteed tee times

- Golf taster course every Thursday from 15.00 to 17.00 (cost € 30 per person with registration - limited number of participants)

- 20% green fee discount at another 8 golf courses in South Tyrol

Download the winter programme

 

In winter

- Ski room with heated boot dryers

- Work bench for cross-country skis

Cancellation policy

The right of withdrawal according to the Consumer Code is not provided for - however, we are prepared to apply the following cancellation conditions:

- For cancellations up to 91 days prior to arrival, we will keep your deposit (Art. 1385 of the Civil Code).

- For cancellations within 90 days of the arrival date, 40% of the agreed total price less the deposit will be charged.

- In the event of cancellation within 30 days of the arrival date, we will charge 70% of the agreed total price less the deposit paid.

- In the event of cancellation within 7 days of the arrival date, we will charge 90% of the agreed total price less the deposit paid.

- In the event of cancellation on the day of arrival or no-show, we will charge 100% of the agreed total price less the deposit paid.

- In the event of late arrival or early departure, we will charge 100% of the agreed daily rate for each day not enjoyed.

Travel Insurance

Have you thought about travel cancellation insurance?

Any number of unforeseen events can happen before you arrive, and with our travel cancellation insurance you are financially covered. If you have to cancel your holiday, delay your arrival or leave earlier than expected, you may have to pay cancellation fees; to save yourself these costs, we recommend that you take out travel cancellation insurance so that your costs are covered by the European travel insurance company, Europäische Reiseversicherung.

To the insurance

 
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